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Testimonials

What some of our customers say about our dealership.

To add a testimonial of your own, submit it on the Customer Survey Page.

"I have been bringing my bike to Alcoa GoodTimes since we moved here in 2005. There is a reason why. Recently I brought my scoot in to get the tire replaced, and to have the brakes done. While it was here, the bike fell off the kickstand, and the left side of the tank was dented. While this may have been a frustrating experience to all involved, I was extremely impressed with Derek and the entire staff, concerning the way they handled the situation. Instead of covering up a situation that would quite possibly result in a raving-lunatic customer in the shop, they called me immediately, and told me what had happened. This was exceptionally important to me. My wife has been in the service end of the car industry for nearly 20 years, so I know that this type of accident is inevitable. I also know that a lot of it is never reported to the customer. I was very impressed with Derek's openness, and willingness to accept the responsibility of the damage to my ride, as well as a desire to make things right. He kept in touch with me throughout the process, let me know what was happening, and got the damamge repaired better than I had anticipated. I'll have to admit that I live closer to another Yamaha store, and that it sometimes requires planning to get my bike to the shop. However, with the professionalism and honesty that is displayed by all members of this outfit, Alcoa GoodTimes will be my bike shop as long as I live in Knoxville. Thanks again, and keep the shiny side up! SK"

By: Shaun Knoxville,TN

"I pulled into the service department at 4:22 on a Sat afternoon. The serrvice department I may add closes at 5:00 and I half expected for someone to look at he clock and say, "nope, we don't have that tire". I really would not have blamed them. I went in and spoke with the service writer DT. I sincerely wish I remembered his name because he is a great guy. I told him my problem, "I have a rear tire on my Honda ST that has bare threads showing". I appoligized for coming in so late but I noticed this about 60 miles back and had a couple hundred miles to go to get home. He took one look at the tire and "I am not letting you go anywhere on that tire if I have one that fits your bike". by this time it was about 4:35 and he goes to the parts area to check. They had one, and he goes into the service dept. and informs Marcos that he had one more tire to mount. Neither of these guys batted an eye about staying late. Maybe they had plans to do something right after work, maybe they were making their family unhappy because they were going to be late, but not one word of displeasure or grumbling. In fact they were energetic to help me, they recognized my plight and were very gracious and kind. I felt extremely lucky to have been directed there by a local rider who also stated they do a great job. Seems like good work and attitude gets noticed in the Knoxville area. I could not be happier with the work, the effort and the positive attitude of the guys who helped me .I think this is rare and should be rewarded. If anyone has the opportunity to shop Good Times Kawasaki I humbly ask you give them a try. If they treat you half as good as they did me you will be completely happy. David Lexington, Ky"

By: David Lexington,KY

"Although I was buying a Used Bike, I was treated as if I was buying a brand new high end one. I was very impressed in their desire to ensure that I was completely satisfied. A plug for their technician, he was not satisfied by a slight noise (one that I never would have noticed nor assumed abnormal) so he gave the bike a thorough exam. The "noise" (what ever it is) was identified and it is being fixed, Thanks to all, and yes, I would recommend you to others."

By: Gregg Knoxville,TN

"I recently bought a used 2003 Kawasaki Nomad from Eddie Miles. About an hour after leaving your store, the battery died and would not restart. My wife and I were stranded several miles from home. I called Eddie and he immediately volunteered to come pick us up with his own vehicle. We loaded the bike on a trailer and took it back to your shop where Eddie made sure we received a test of the charging system and a brand new battery. He and your Service Department even worked late to make sure we were satisfied and back on the road quickly. Even though I had purchased this bike as used and Eddie was under no obligation to correct the problem, he took care of it like it was a new bike. I really appreciate the great customer service from Eddie and your outstanding Service Dept. Thanks for everything. Mark Knoxville, TN "

By: Mark Knoxville,TN

By: Anonymous Ft Leonard Wood,MO

"On a very rainy Wednesday morning at 9am (Aug 19,2009) I brought my 2009 Venture in for its 4k service. I was told that they could have the bike ready for me on the next day, Thursday. I said I really needed the bike as it was my only transportation. I'll shorten the story by saying that the service crew said they could probably have the bike ready between 1 and 2pm. I said that would be fine and I would wait. They pitched in and had the bike ready in about 3 1/2 hours. Nice work and friendly folks. Thank you."

By: Alfred Rockwood,TN

"i really enjoyed the whole experence overall. will buy there again"

By: steve seymour,TN

"I have been to other dealerships which didn't get my business. The experiences I have had with Good Times have been excellant. Both service and sales were very friendly, professional and helpful, not pushy in any way. I felt they wanted what was best for me. I would recemmend your dealership to anyone. I will not go anywhere else. THANK YOU!!"

By: Tom Mascot,TN

"While visiting Tn on my 1300 Tourer I was involved in accident. Ben Loope advised me they did not the parts in stock however he would speak to the Sales Mananger since they had another bike like mine on the show room. They received the OK to remove the parts and repair my bike to get me home!They had me out the door within three hours instead of 4 to 5 days! The staff was great! I wish I received this treatment in Miami. I cannot say enough about Ben and Eric in service. Thanks again. "

By: George Miami ,FL

"I love it "

By: Charly sevierville,TN

By: NATHANIEL POWELL,TN

"I love that the owner is hands-on. Felt like everyone wanted me to get what I wanted. If Charlie was not hands on, it would be just ok, but because he is - it is a great place to do business. I feel the dealership is the best place in east Tennessee to purchase any thing from a new Boat to a spark plug. They are hands down the best dealership in a 300 mile radius. They have what you need or they will get it. And most dig in to get a deal done. "

By: William Tellico Plains,TN

"Unlike other dealerships in the area, Alcoa Good Times is truly laid back, no pressure at all. Everyone who helped my wife and me was truly professional and made us feel as if we were the most important customers there. And the fact that the owners work the floor and assist customers shows what down-to-earth people they are. We were torn between several different makes of motorcycles, but the professional, courteous people at Alcoa Good Times clinched it. We ended up purchasing a Kawasaki 900 Custom LT with a bunch of accessories, and couldn't be happier."

By: Robert Knoxville,TN

"On several occasions I have visited your location and left without ever receiving any help from a sales associate, frustrated but still interested in a motorcycle I returned this past Saturday (March 24) to review your used inventory. I entered the store and was greeted by a sales associate and expressed that I was just looking (this was a first for someone to approach me). I looked around for a little and after standing around a motorcycle that I was interested in for about 10 minutes without another associate offering to help, I decided to leave. I went and called my fiance to express my discontent and she suggested I go back in and find out some information about the motorcycle I was interested in. Although hesitant I decided to do so. I stood at the front desk where you walk in the door and after about 3 minutes the sales associate from earlier told me he would be with me in a minute (he was talking to the woman greeting people and another associate). I proceeded to go back to the motorcycle that I was interested in. I stood around for another 5 minutes or so and still was not helped; growing ever frustrated I decided to leave. Just as I was about to walk away from the motorcycle a gentleman asked if I needed some help. Eddie Miles promptly assisted me by answering all my questions in relation to the motorcycle. We talked about a cash price and taxes and everything that I was concerned with. I told him that I would be back in a little while to pick up the bike (I needed a ride home and to get my gear). Upon leaving I thought about paying cash or financing (I only discussed paying cash). So I called Eddie and talked with him regarding it, he was able to give me some ball park numbers as well as all other information that I needed. I came back in with the intent to purchase the used motorcycle. When I arrived I filled out the finance paper work and Eddie was very helpful talking to me about the process and answering the questions I had about the new motorcycles that my fiance and I were looking at while waiting. Eddie escorted us into the finance office and we were introduced to the lady that would help us. We were informed about some specials that were going on with Yamaha and she filled us in on several options about financing the used motorcycle. I talked with my fiance and thanks to the special from Yamaha and Eddie's wonderful help we decided to purchase a new motorcycle. Saturday afternoon around 6pm I left happy with a 2007 Yamaha V-Star 1300. If it were not for Eddie and his willingness to help I would not have purchased from your location. His attitude and no pressure sales approach are just what I was looking for. He was helpful in explaining the difference in models with both the good and the bad about each model, never once pushing us toward any model in order to make a profit. He let my fiance and I make the decision that was right for us. Upon deciding what model I wanted he went out of his way to make sure that I could ride the bike home that night even though you were already closed for the day. He stayed until the process was complete and we were satisfied; he even found another discount on the model I had selected saving me another $500. The account manager was excellent as well staying to finish our paperwork and letting us choose the option that would work best for us, not pressuring us in any one direction. I will highly recommend people to your location as long as Eddie will be there to assist them. He went above and beyond that of any bike salesman I have dealt with. I want to thank Eddie for the excellent experience that I had with him after several negative experiences at your location. I love my new bike and am extremely happy with the manner I was dealt with by Eddie and I appreciate the respect and courtesy that he showed both my fiance and me."

By: Christopher Maryville,TN

" My dealings with your dealership have been great ! Ican't say enough positive things. The sales people were easy to deal with, the service dept. friendly and very knowledgeable as well as fast, and the parts dept. very helpful. Everyone I meet there was courteous and helpful."

By: David Knoxville,TN

"Your shop is the best motocross shop I've been to. You have great products and a great staff. Keep up the good work! Trevor Maryville, TN"

By: Trevor Maryville,TN

"first class people who know what customer service means."

By: joe ,TN

"I have had the best experience in you parts dept. your two girls are relly nice and great at their job. thankz so much alcoa good times. your customer for ever Russell THorson"

By: Russell kNOXVILLE,TN

" Very pleased with the seat that I recently purchased from you. The service was great . Thanks,John Tinch"

By: john crossville,TN

"I recently visited Alcoa Good Times this weekend(4-1-06) looking for a High Boost and this place had the best deals out of all the places I went to. I'm still in the process of financing . Even if I don't get the bike I really appreciated the good service and friendliness Me,my wife and friends received while we were there."

By: Roderick Knoxville,TN

"I hadnt ridden in years and frankly was'nt sure what I was looking for. I just knew that I wanted a bike. The sales staff (Laci) was very helpful in selecting just the right bike for me. My wife was interested in getting a bike as well, but wanted something small to start with. Laci could of easily talked my wife into buying a brand new bike that was beyond her capability, but she didn't. She was honest about what my wife could expect from the different bikes and directed her towards the used machines. There she found exactly what she was looking for and could not be happier. When a salesperson passes on the sale of a brand new bike for the safety and satisfaction of a customer, that's what I call service above and beyond. Truly honest and helpful salespeople are what you will find at Alcoa Good Times. Let's face it, you can buy a bike anywhere. It's the people you deal with and the relationship that develops that make the difference. Give them a try, you wont be disappointed. Cliff B. Knoxville, TN. "

By: Cliff Knoxville,TN

"I've tried other places before for parts and service, but never got the satisfaction that I get at Alcoa Good Times.when I want parts or accessories now I go see Zack. No ifs, ands, or butts"

By: shane knoxville,TN

"UPDATE - Big Jim is two-wheeling!!! Paul is a miracle worker. His diligence on the phone with banks and the credit bureau has gotten me back on track with my credit. Though the "evil ex" may have almost ruined me, Good Times found a way to make it work. I picked up my new V-Star 1100 Classic Saturday around 2:00. By Sunday evening, I had 250 miles on it. I'm in heaven! It's been a long time since I had my last bike, and I had truly forgotten the freedom it gave me. My old Jeep doesn't even touch what this bike has given me. Paul and the entire staff were beyond 5-Star. What this whole experience has given me cannot be put into a dollar figure. It gave me back my smile, which I had buried with a bitter and unexpected divorce. Thanks to the entire crew for all they have done. And although he wasn't there, thanks to Kevin for his help. (I haven't figured out what he's good for yet, but I'm trying!) I think they keep him around for the giggles. Many thanks AGT, and I'll see you guys soon!"

By: Big Jim Lenoir City,TN

"I am in the market for my first bike in over 13 years. I just recently, and happily became a divorced man with custody of my two boys (7 and 3) My "ex" ran up a lot of bills during the divorce proceedings and put me in a bind like I had never seen. After four months of starving to pay bills off, I am ready. Paul in finance is in the process now of trying to secure a loan for me. During the process, he is also calling the credit bureau to have my credit score updated. That's what I call "ABOVE & BEYOND" the call of duty. Whether I can finance my bike now or not, they have a customer for life. Instead of treating me like a broke mule, they rolled out the red carpet for me. Come see them and give them a chance to work for you. Thanks, Paul and Kevin."

By: Big Jim Lenoir City,TN

"I recently traded my Vulcan 750 in for a 2005 Vulcan 1500 classic. Laci Coker was fantastic to work with. Paul Wheeler went above and beyond the call to help me get my new bike. Laci and Paul were the ones that helped me buy my first bike, also. For the first time in my life, I have found a great team of people that treated me like I was someone special and not just a number or cash sign. I still go into Good Times store and people meet me with a smile and a greeting. I recommend all potential motorcycle buyers to make Alcoa Good Times your first stop in the road to purchasing a bike. I promise it will be the last stop. Keep up the great work."

By: mark rockford,TN

"I was enroute to Mexico on my KLR and my bike was brought in on a hook on Sat. 4/9/05 with a broken shift lever and a burned up clutch. You did not have the parts in stock so you called around and found the parts at another dealer in Oak Ridge. Someone was sent to get the parts and they arrived about 3pm. The mechanics and service manager stayed until I was on the road at 7pm. (normal closing at 5pm on Sat.) This is service above and beyond. Best service I have ever had ANYWHERE. Thanks Chuck Marsh"

By: Charles Drexel Hill,PA

"Really good dealer. Highly recommended!"

By: Zeke Knoxville,TN

"Can't find a better mc dealership!"

By: Clarence Knoxville,TN